Customer Support
Questions about your order, shipping or delivery? Start with the steps below.
1. Check your tracking first
Use the tracking number from your dispatch confirmation to check your parcel. Live carrier updates are not yet connected to this shop; no delivery status can currently be confirmed here.
Track my parcel2. Our delivery timeframe
Free express UK delivery is estimated at 2–3 working days. This estimate is separate from the 30-working-day formal delivery claim window.
You can contact us about a concern at any time. The passage of time alone does not confirm that a parcel is in transit.
Delivery and claims
Free express UK delivery is estimated at 1–3 business days. This is an estimate, not a guaranteed delivery date.
If your order has not arrived after 30 working days from the order date, you can request a formal delivery claim. Working days exclude weekends and UK bank holidays.
You may raise a delivery concern before then. This claim window does not affect your statutory rights, including cancellation and refund rights where applicable.
3. Contact support or open a delivery claim
If your order has not arrived after 30 working days from purchase, request a formal delivery claim. You can submit an order concern before then; your statutory rights remain unaffected.